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Van Centre:
Customer Service Winner –
Martins Van Centre
Why Martins won
Martins was judged on key questions in the 'Your Voice Counts' customer service programme:
Sales
- Sales index
- Overall satisfaction
- Recommend the Centre
- Repurchase from the Centre
Service
- Service Index
- Overall satisfaction
- Recommend the Centre
- Return to the Centre
- Right first-time fix
Terry Handley and Andrew Lean from Martins, flanked by VWCV Area Operations Manager Adam Ursell and Area Aftersales Manager Andy Molyneux
